Last updated: January 15, 2026

Privacy Policy

Your privacy is important to us

Important Notice: This Privacy Policy explains how Harbour Escape Rooms ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you make a booking or contact us, we may collect the following personal information:

  • Full name and contact details (email address, phone number)
  • Booking preferences and special requirements
  • Payment information (processed securely through third-party payment processors)
  • Communication records and feedback
  • Emergency contact information for safety purposes

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website and search terms used
  • Location data (with your permission)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • Processing and managing your bookings
  • Providing escape room experiences and customer support
  • Sending booking confirmations and important updates
  • Ensuring safety and security during your visit

2.2 Communication and Marketing

  • Responding to your inquiries and providing customer service
  • Sending promotional offers and newsletters (with your consent)
  • Conducting surveys and collecting feedback
  • Notifying you about new rooms and special events

2.3 Business Operations

  • Analyzing website usage and improving our services
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Managing our business operations and planning

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processing companies
  • Email marketing services
  • Website analytics providers
  • Customer support platforms

These providers are contractually obligated to protect your information and use it only for the specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

  • Court orders or subpoenas
  • Government investigations
  • Protection of our rights and property
  • Emergency situations involving safety concerns

4. Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data during transmission and storage
  • Secure servers with restricted access
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Multi-factor authentication for administrative access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. Types of cookies we use include:

5.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include cookies for security, network management, and accessibility.

5.2 Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about pages visited and errors encountered.

5.3 Marketing Cookies

With your consent, we use marketing cookies to deliver personalized advertisements and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a commonly used format
  • Request transfer of your data to another service provider

6.2 Correction and Deletion

  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for processing activities that require consent

6.3 Marketing Communications

  • Opt-out of marketing emails by clicking unsubscribe links
  • Object to processing for direct marketing purposes
  • Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and how it is used
  • Legal and regulatory requirements
  • Business operational needs
  • Your consent and preferences

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

For minors between 13 and 18 years old, we require parental consent for participation in our escape room experiences and will handle their information with additional care and protection.

9. International Data Transfers

If you are located outside of Canada, please be aware that your information may be transferred to and processed in Canada, where our servers are located and our business operations are conducted. By using our services, you consent to the transfer of your information to Canada.

We ensure that any international transfers of personal information are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you of significant changes through email or website notices
  • Obtain your consent for material changes that affect how we use your information
  • Provide an archived version of the previous policy for reference

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Inquiries:

Email: [email protected]
Phone: +1 (416) 555-ESCAPE
Address: 123 Harbour Street
Toronto, ON M5V 2A8
Canada

Data Protection Officer:

Email: [email protected]
Response Time: Within 30 days
Office Hours: Monday-Friday
9:00 AM - 5:00 PM EST

We are committed to addressing your privacy concerns promptly and transparently. When contacting us, please provide sufficient detail about your inquiry to help us respond effectively.

Thank you for trusting Harbour Escape Rooms with your personal information. We are committed to protecting your privacy and providing you with an exceptional escape room experience while maintaining the highest standards of data protection and security.